abv8's Privacy Policy

Introduction

abv8 is a safe and reliable online gaming platform for players in Bangladesh. We believe every player has the right to keep their personal information private. This privacy policy explains in detail what information is collected when you use the abv8 platform, how it is stored, what it is used for, and our commitment to protecting your data.

This policy applies to our website, mobile version, and all services operated through abv8. By creating an account or using the platform, you agree to the terms of this privacy policy. We recommend reading it carefully.

To manage an account and provide quality services on abv8, we need to collect certain information. We collect only what is necessary to deliver our services.

1.1 Information you provide directly

Information you provide yourself during registration and account management:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Payment method details — bKash, Nagad, or Rocket account number
• Documents submitted for identity verification (national ID card or passport)
• Messages and information you provide when contacting the support team

1.2 Automatically collected information

When you use the abv8 platform, certain information is collected automatically through technical means:

• IP address and device information
• Browser type and version
• Time spent on the platform and pages visited
• Login date, time, and location
• Transaction history and gameplay data
• Data collected through cookies and similar tracking technologies

abv8 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily.

• Account management: Completing the registration process, ensuring login security, and maintaining account safety.
• Payment processing: Successfully completing deposit and withdrawal transactions through bKash, Nagad, and Rocket.
• Age and identity verification: Ensuring that only users aged 21 or above can hold an account.
• Customer support: Providing the support team with the information needed to resolve issues and answer questions.
• Platform improvement: Analysing user experience to improve service quality.
• Fraud prevention: Detecting suspicious activity and ensuring platform security.
• Legal obligations: Retaining information to comply with applicable laws and regulations.

abv8 uses industry-standard security technology to keep your information safe. All data transfers are protected by SSL (Secure Socket Layer) encryption.

We retain your information only for as long as it is necessary. Even after an account is closed, some information may be retained for a specified period to meet legal obligations.

3.1 Security measures

• End-to-end SSL encryption
• Data stored in a secure server environment
• Access control — only authorised staff can view your information
• Regular security audits and reviews
• Automated monitoring for suspicious activity

abv8 never sells your personal information to third parties for commercial purposes. However, in the limited circumstances below, some information may be shared with partners:

• Payment service providers: The minimum information required to complete transactions through bKash, Nagad, and Rocket.
• Identity verification services: When required to complete the KYC (Know Your Customer) process.
• Legal authorities: In cases of a court order or legal obligation.
• Fraud prevention agencies: When needed to investigate fraudulent activity.

In each of the cases above, we share only the minimum necessary information and require the relevant party to comply with our privacy standards.

Cookies and similar technologies are used to keep the abv8 platform running effectively and to improve your experience.

5.1 Types of cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect platform usage statistics and improve our services.

You can manage optional cookies through your browser settings, but disabling some cookies may limit certain features of the platform.

As a user of abv8, you have certain important rights over your personal information. We are committed to respecting these rights.

• Right of access: You can ask at any time what information we hold about you.
• Right to rectification: You can request that any inaccuracies in your information be corrected.
• Right to erasure: You can request deletion of your information beyond what is required by legal obligations.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Data portability: You can receive your information in a commonly readable format.
• Right to unsubscribe from marketing communications: You can stop receiving promotional emails or messages at any time.

To exercise any of the rights above, contact our support team at [email protected]. We will process your request as quickly as possible.

abv8 provides services only to users aged 21 or above. We do not collect information from minors and have no intention of doing so. If you believe a minor's information has been stored with us for any reason, please contact us immediately — we will delete that information and close the relevant account without delay.

If a security breach occurs despite all our efforts, abv8 will take the necessary steps immediately. We will notify affected users as quickly as possible and make every effort to minimise harm. Our security team monitors the platform around the clock.

abv8 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will post a clear notice on the platform and, where necessary, notify you at your registered email address. Continued use of the platform after an update will be taken as your acceptance of the revised policy.

The "Last updated" date at the top of the policy will always show the date of the most recent change. If you need a previous version, please contact our support team.

This privacy policy is drawn up in accordance with internationally recognised data protection principles. abv8 is committed to observing the relevant data protection standards applicable to users in Bangladesh.